1. What information do we collect and how is it used?
We collect the following types of information about you:
Analytics information. We may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser that assist us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
Cookies information: When you visit the Service, we or our vendors may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets ChatCloud help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service, and allow us to track your usage of the Service over time. We currently employ cookies that direct you to the appropriate room, video or link when you click on a link to ChatCloud.com from a third-party location such as email, Facebook or Twitter.
You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled. Additionally, if you have downloaded the ChatCloud mobile or tablet application, you may not disable the cookies associated with the application.
Microsoft Internet Explorer 6.0, 7.0, 8.0
Click on “Tools” at the top of your browser window and select “Internet options”
In the “Options” window navigate to the “Privacy” tab
To enable cookies, set the slider to “Medium” or less
To disable cookies, move the slider to the top
There are various levels of cookie enablement and disablement in Internet Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft:
Click on “Tools” at the browser menu and then select “Options”
Select the “Privacy” panel
To enable cookies, check “Accept cookies for sites”
To disable cookies, uncheck “Accept cookies for sites”
There are various levels of cookie enablement and disablement in Mozilla Firefox. For more information, refer to the following page from Mozilla:
Safari on OSX
Click on ‘Safari’ at the menu bar and select the ‘Preferences’ option
Click on ‘Privacy’
To enable cookies, in the ‘Block cookies’ section select ‘Never’
To disable cookies, in the ‘Block cookies’ section select ‘Always’
There are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple:
For other browsers, please look for a “Help” function in the browser or contact the browser provider.
Log file information: Log file information is automatically reported by your browser each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
Clear gifs/web beacons information: When you use the Service, we may or our vendors may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information is allows for more accurate reporting and improvement of the Service.
Geo-location data: When you access the Service, we access, collect, monitor and/or remotely store “geo-location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding your location. The purpose of collecting this information is in order to match people by region and to comply with regional privacy and regulatory rules.
Communications: We use the information we collect or receive to communicate directly with you. We also use your information to send you Service-related emails (e.g., account verification, confirmations and reminders, changes/updates to features of the Service, product features, technical and security notices).
2. How Do We Share Your Information?
Who we may share your information with: We may share your information with third-party business partners (such as a technology partner) to assist them in providing a better experience for you and with partners that we have engaged to help ensure site safety. We may share your information with agents, contractors or partners of ChatCloud in connection with our Services. These agents, contractors or partners are restricted from using your data in any way other than to provide services for ChatCloud. Our site safety team may review User Content, including video posts and messages, for inappropriate content if you have been reported by another user. Also, we may use images and video from special events for promotional and marketing purposes, but this will be disclosed to you in advance of your participation in such events and you’ll be given an opportunity to opt-out of the special event. If we post anything on your behalf on social media sites, you will be given notice and an opportunity to opt-out.
It is also possible that down the road, ChatCloud could be sold or purchased by another company. If that were to happen, User Content may also be transferred. Your information is shared with those that you choose to share with: If you voluntarily post images, video, text or audio to a room, your information is shared with the members of the group. Even if you subsequently delete your account or delete some content, it will still be available to those that previously had access to the content.
Sharing certain service type information we collect about you: We may share certain service type information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.): (i) with our third-party business partners for the purposes described in the section above on “WHAT INFORMATION DO WE COLLECT AND HOW IS IT USED.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.
3. How do I control my information?
Deleting Your Account: You can choose to delete your ChatCloud account from within the service by emailing
We will make every effort to delete all posts and User history within thirty (30) days of when the account is deleted. However, ChatCloud may retain User history for deleted accounts that contain potentially illegal behavior which may require reporting to law enforcement or NCMEC. Opting out of collection of your information for Tracking / Advertising: You can opt out of cookies by using the methods described above.
4. EU Safe Harbor Certification
ChatCloud adheres to the US-EU Safe Harbor Framework set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries. ChatCloud has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, and to view Bit:Möb’s certification, please visit the Safe Harbor website at
5. What steps do you take to keep my data safe?
Monitoring. ChatCloud treats the conversations that you have as private and does not monitor or audit them unless you have been blocked or reported by another User.
Keeping your information safe: ChatCloud cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. However, ChatCloud cannot ensure or warrant the security of any information you transmit to ChatCloud or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites. ChatCloud is not responsible for the functionality or security measures of any third party.
Compromise of information: In the event that any information under our control is compromised as a result of a breach of security, ChatCloud will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
6. What about children’s privacy?
ChatCloud does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at
7. What about my privacy on other sites that I get to from ChatCloud?
8. How do I contact ChatCloud?